Terms & Conditions of Sale

1. Parties and scope

These terms apply to all training services booked with Prima Skills Ltd (company number 17421016). Prima Skills Ltd acts as a brokerage, arranging delivery by vetted third-party facilitators. Placing a booking constitutes acceptance of these terms.

2. How bookings are confirmed

• We issue a written proposal covering course, format, date, participant numbers and price.
• A booking is confirmed only when you accept the proposal in writing (email is sufficient) and we issue a booking confirmation.
• Dates are held provisionally for 5 working days and are not secured until confirmation and any deposit are received.

3. Payment terms

• A deposit of 50% of the total fee is payable to secure the date, invoiced on confirmation.
• The balance is payable within 14 days of the invoice date, or before delivery for bookings made at short notice.
• Fees are payable in pounds sterling (GBP) or US dollars (USD), as stated on the invoice.
• Prices exclude VAT where applicable.
• Late payment may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• The client is responsible for any bank charges on international transfers.

4. Cancellation and rescheduling by the client

• 21+ days before delivery: reschedule at no charge, subject to facilitator availability.
• 8–20 days before delivery: 50% of the total fee remains payable.
• 7 days or fewer before delivery: 100% of the total fee remains payable.
• One free reschedule is permitted per booking where notice is given at least 21 days in advance.

See our Refund & Cancellation Policy for full details.

5. If a facilitator becomes unavailable

Where an assigned facilitator becomes unavailable due to illness or other unforeseen circumstances, we will source a suitably qualified replacement of equivalent experience at no additional cost. If no suitable replacement can be arranged, we will offer an alternative date or a full refund of fees paid for the affected session, at your option.

6. Delivery format expectations

• All courses are delivered live online via Microsoft Teams, unless otherwise agreed in writing.
• The client is responsible for participant internet access, suitable devices and any internal IT permissions needed to join.
• Participant numbers are capped as stated in the proposal (typically 15–20 for workshop formats). Additional participants may incur additional fees.
• Sessions are not recorded unless agreed in writing in advance; where recording is agreed, the client is responsible for participant notification and consent.
• Materials are provided electronically before or after the session at our discretion.

7. Consulting services

7.1 Consulting engagements are agreed individually. Before any consulting work begins, we will confirm the scope, deliverables, timeline, fees, and payment terms in a written statement of work, which forms part of these terms.

7.2 Consulting services are provided with reasonable skill and care, based on the information the client provides. We do not guarantee any specific business outcome.

7.3 Unless the statement of work says otherwise, ownership of deliverables created specifically for the client transfers to the client once all fees for the engagement are paid. Pre-existing materials, methods, and know-how remain with Prima Skills or the consultant, and the client receives a licence to use them as part of the deliverables.

7.4 Our total liability for any consulting engagement is limited to the fees paid for that engagement, except where the law does not allow liability to be limited.

7.5 Cancellation and rescheduling terms for consulting are set out in the statement of work for each engagement.

8. Liability and governing law

Our total liability in relation to any booking is limited to the fees paid for that booking. We do not guarantee specific outcomes from training. These terms are governed by the laws of England and Wales.